1. The Backuy.com website is owned by ECOWEB with its registered office in Poland, ul. Grunwaldzka 63B, 32-540 Trzebinia, registered under the NIP number PL6282184214, which is not a VAT payer, hereinafter referred to as the administrator, owner, operator, server, website, portal, website, personal data administrator.
  2. Contact with the service takes place via the website https://backuy.com/support-team.
  3. Reports of illegal content and copyright infringement should be directed to https://backuy.com/report-abuse.
  4. The response time to the inquiry to the support team is maximum 2 calendar days, and 7 calendar days for report abuse.
  5. It is required to provide all data when filling in the contact form or report abuse, under pain of nullity and the inability to answer.
  6. Any person of legal age with legal capacity in accordance with the regulations in force in the country of the customer, hereinafter referred to as the user, may become the website’s customer.
  7. The website provides file hosting and data backup services on its own and tenants’ servers.
  8. The website does not limit the amount of user data disk space.
  9. The website limits the maximum number of user’s files to 250.000 files for big files (more than 10GB/file) or unlimited small files (less than 10GB/file) for one account.
  10. Account is understood as access through the received login and password to connect to the server via FTP, sFTP, SSH.
  11. The website enables the creation of backups and safe sending of copies to the server by the user in an encrypted SSL connection.
  12. The website prohibits the publication on its servers of illegal files, files that infringe copyright, containing viruses and Trojans, videos with pornography, and public sharing of files with other people and users.
  13. The website manages the servers and the content of hard drives on an ongoing basis, and in the event of detection of illegal activities and files, the website will block the account without the possibility of further access to files and no refund.
  14. The website has the right to transfer customer data in the event of copyright infringement, content publications that do not comply with the regulations, both to law enforcement authorities as well as, on request, to third parties servicing the administrator’s servers and providing cloud data storage services.
  15. The Website charges a fee for using the service in the form of a monthly, annual or three-year subscription, payable in advance for each subscription period.
  16. The website offers secure payments by debit card, instant transfer or international transfer.
  17. In the event of detecting unauthorized files on the user’s account, the website has the right to delete files without notifying the user, has the right to terminate the contract concluded with the user remotely through the user’s fault, has the right to block the user’s account, delete the account and delete the files without the right to return money for the next subscription period.
  18. The website offers a free trial account service for a period of 3 calendar days.
    After the trial period, the account is automatically reactivated and it is not possible to transfer files from the trial account to the user’s subscription account.
  19. By purchasing a subscription, you accept the provisions of the regulations and give up the right to a refund for services paid in advance.
  20. The purchase of a subscription does not allow you to test the service, for this you need to order a trial service offered by the administrator.
  21. The website guarantees the security of data transmitted between servers, data sent from the user to the server, and the data sent from the server to the user through the use of SSL encryption using GoGetSSL Wildcard OV certificates with a guarantee of up to $500.000,00.
  22. The website guarantees the availability of the service at the SLA level of 99%, except when the user’s files exceed the total space of 100GB, then the service may be unavailable for two days, because the files and the user will be transferred to another server that allows for such large backups.
  23. The maximum size of one file transferred via FTP, sFTP and SSH is 1TB.
    The website blocks the possibility of downloading files via the WWW, HTTP and HTTPS protocols. Tricking the system into downloading files in this way will result in an account lock, files being deleted, and you will not be able to claim a refund.
  24. The website regularly performs backups of hard drives through the LTO tape backup system necessary in the event of a server, disk or data failure on the administrator’s servers.
  25. The maximum size of one file transferred via FTP, sFTP and SSH is 1TB.
  26. The website blocks the possibility of downloading files via the WWW, HTTP and HTTPS protocols. Tricking the system into downloading files in this way will result in an account lock, files being deleted, and you will not be able to claim a refund.
  27. The website regularly performs backups of hard drives through the LTO tape backup system necessary in the event of a server, disk or data failure on the administrator’s servers.
  28. The website does not restore backup copies in the event of a computer, system or user’s disk failure in your device, and the backup copies made by the website are designed to protect only the interests of backuy.com.
  29. The website regularly scans server disks for illegal content, viruses and Trojans. If such content is detected, the file containing he is deleted and a warning is added to the account. In the event of frequent repetition of the incident, the account is irretrievably blocked and the entire content of the account is deleted. The rule of thumb is up to 3 times a piece. Only the third time the accounts are blocked from being detected.
  30. The user, in order to protect his interests, should make additional backups on his own to third operators.
  31. The website guarantees server resources for each user account, including permanent consumption of 50% of CPU and temporary 1440 seconds of 100% of CPU and permanent 50% of 512MB RAM, and temporary 600 seconds of 1GB of RAM. The website also guarantees the availability of the service at the level of 99.99% per year, bandwidth to the server of 100Mbps and parallel connections during file transfer of 10 connections from the same IP address.
  32. Within the meaning of the agreement concluded by the user remotely, the service consists in creating one account (login and password) on the administrator’s server, under which the user can connect to the server via FTP, sFTP, SSH protocol, secure SSL connection, transfer of 10 files from the same end device and the same IP address and can replace this simultaneous transfer into 10 simultaneous connections from different IP addresses, with the proviso that during this form of communication with the server it is not possible to send more than one file simultaneously for one IP address.
  33. When placing an order in the online store, the user is required to provide all truthful data via the order form, under pain of criminal liability for providing false or untrue data and under pain of refusal to provide the service in the event of providing false data.
  34. The website may verify personal data on the basis of information sent from the bank or payment card operator. If false or incorrect data is detected, the website may require the user to correct the data in the user’s account in the online store. In addition, in such a case, the website may require the user to authenticate the data via video chat with the user’s identity document confirming the correctness of personal data.
  35. A user sharing files, data from hard drives on the administrator’s server, on the operator’s website, takes full legal and criminal liability for the shared files, as well as the copyright to the shared files.
  36. The user has the right to access personal data, edit them in accordance with the factual and legal status, and in the event of termination of the subscription, delete data from the website of the order page. After deletion, the data will be stored in a security copy for a period of 2 years after deleting the data for the purposes of the tax ordinance and legal protection of the administration in terms of the legality of the content provided by the user.
  37. The user has the right to change the access password to the file server through a special form available after logging in to the account in the online store on the order page with the selected paid service. The change is implemented automatically and the implementation time for this change can be up to 24 hours. This time is not taken into account for the SLA service availability indicator.
  38. The user has the right to unsubscribe at any time directly in the customer’s account with the selected paid order with the right to terminate the contract at the end of the service validity without automatic extension of the service or immediately without the right to a refund for the unused subscription period.
  39. After resigning from the service with immediate effect, all the user’s files from the server will be irretrievably deleted, and the user will lose access to these files.
  40. The User has the right to order a backup of the files during the subscription period and to send a backup of these files on the ordered data carrier in the form of a hard disk or LTO tape to the indicated address in accordance with the price list of this additional service.
  41. When performing the service of backing up data to a physical medium, the account access service will not be available and thus the user will not be able to make a data backup, as the administrator will copy the current state of files to an external medium. This time is not included in the service’s SLA.
  42. Other provisions and principles not included in the regulations are regulated by the legislator, legal and civil regulations.
  43. When placing an order, I confirm that I have read and accepted these regulations.
  44. The Regulations are always available at https://backuy.com/terms-and-conditions/ and in the customer panel in the order section as an attachment to the order in the form of a PDF file.
  45. The relevant court is the Kraków – Sąd Okręgowy.
  46. The regulations apply from 01/07/2021, and any changes to the regulations require a 7-day period of information for the client with the possibility of resignation from further provision of the service and a refund due to the change in the regulations by the administrator. The refund is possible only when the regulations are changed.